Tools for uninstalling antivirus software of other vendors

Kaspersky Endpoint Security 8 for Windows (for Workstations)

Applies to:

Kaspersky Endpoint Security 8 for Windows

Kaspersky Anti-Virus for Windows Workstations version 6.0.4.x

Kaspersky Anti-Virus 6.0 for Windows Workstations v. 6.0.3.x

There is a number of special removal tools allowing to completely clean your system of presence of a particular third-party application:

• NORTON REMOVAL TOOL (С) Symantec Corporation. Distributed under the terms of the NORTON Software Tool Usage Agreement
  
• McAfee (MCPR (C) McAfee, Inc) removal tool
  
• Trend Micro (TISSUPRT (C) Trend Micro, Inc) removal tool
  
• BitDefender (BITDEFENDER UNINSTALL TOOL (C) BITDEFENDER) removal tool
  
• Avast (ASWCLEAR5 (С) ALWIL Software) removal tool
  
• AVG (AVGREMOVER (C) AVG Technologies) removal tool:
• for 32bit operating systems
• for 64bit operating systems
• ESET Nod32 (ESET UNINSTALLER (C) ESET, LLC) removal tool
  
• Agnitum Outpost (for Outpost 2008 / 2009) (CLEAN (C) Agnitum Ltd) removal tool:
• for 32bit operating systems
• for 64bit operating systems
• removal tool for deleting system registry keys of Antivir (REGISTRYCLEANER (C) Avira GmbH)
  
• Microsoft OneCare (ONECARE CLEANUP TOOL (C) Microsoft Corporation) removal tool

McAfee Products Removal tool

Affected Operating Systems:
Windows XP
Windows Vista
Windows 7

Step 1 - Uninstall your McAfee consumer products using Add/Remove Programs in the Windows Control Panel
Windows XP

1. Click Start, Settings, Control Panel.
2. Double-click Add or Remove Programs.
3. Select the McAfee SecurityCenter product.
4. Click Remove and follow the steps provided.

Windows Vista \ 7

1. Click Start, Search, type Programs and Features, and click Go.
2. Double-click Programs and Features.
3. Select the McAfee SecurityCenter product.
4. Click Uninstall and follow the steps provided.

Step 2 - Download and run MCPR.exe

1. Download the removal tool from: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
2. Click Save and save the file to a folder on your computer.
3. Navigate to the folder where the file was saved.
4. Make sure all McAfee windows are closed.
5. Double-click MCPR.exe to run the removal tool.
   
   NOTE: Windows Vista users must right-click MCPR.exe and select Run as Administrator.
   
6. Restart your computer after receiving the message CleanUp Successful.
   Your McAfee product will not be fully removed until the system is restarted.

If the message Cleanup Unsuccessful is displayed, follow the steps below to view and save your MCPR log files for analysis by Technical Support.

Saving troubleshooting logs

1. On the Cleanup Unsuccessful notification dialog, click View Logs.
2. Your troubleshooting logs will open in a Notepad window. Click File, Save As, and save the file to your Desktop. Name the file MCPR_date.txt (for example: MCPR_Jan10_08.txt).
3. Contact McAfee Technical Support and provide the log file to your technician for troubleshooting.

When all McAfee products are removed from your computer, continue to Step 3.

Step 3 - Reinstall your McAfee Products
NOTE: Refer to the instructions from the partner you purchased your McAfee consumer product from, or reinstall using the following partner links:

• If you purchased your software directly from McAfee, go to https://home.mcafee.com/Secure/Protected/Login.aspx to log in and download your software.
  
• AT&T users should go to https://uversecentral1.att.com/uvp/myhome/mam/ISS/
  
• Cox users should go to http://www.cox.net
  
• DELL users should go to https://us.mcafee.com/root/login.asp?affid=105
  
• MSN users should go to http://membercenter.msn.com
  
• AOL users should search on keyword: Safety (http://daol.aol.com/safetycenter). On the AOL Safety & Security page, click Download Now

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